Refund Policy
This Refund Policy applies to orders placed on au.unclenic.com.
At Uncle Nic Australia, we take product quality and customer experience seriously. All products are carefully checked before dispatch to help ensure they are in good condition before being shipped.
Order Issues or Product Problems
If you receive your order and find any issue with the product, please contact us within 3 days of receiving your parcel.
To help our team review the situation properly, please provide:
- Your order number
- A clear description of the issue
- Photos or videos showing the problem
- Photos of the packaging, shipping label or product condition where relevant
Please contact us at:
Review Process
Once we receive your request and supporting photos or videos, our after-sales team will review the case based on the information provided.
Depending on the situation, we may discuss a suitable solution with you, including but not limited to:
- A full refund
- A partial refund
- A discount coupon or store credit
- A replacement or resend of the affected product
The final solution will depend on the type of issue, product condition, order details and the evidence provided.
Change of Mind
Due to the nature of our products, we generally do not accept refunds or returns for change-of-mind purchases once an order has been dispatched.
Please check your order details carefully before completing your purchase, including product type, flavour, quantity, shipping method and delivery address.
Damaged, Incorrect or Faulty Items
If your item arrives damaged, incorrect or appears to have a product fault, please contact us within 3 days of delivery with clear photos or videos.
Our team will assess the issue and work with you to find a reasonable solution.
Return Requirements
Please do not send any product back to us without contacting our support team first.
If a return is required, our team will provide further instructions. Products returned without prior approval may not be accepted.
Refund Processing
If a refund is approved, it will usually be processed back to the original payment method where possible.
Please note that the time required for the refund to appear in your account may depend on your bank, card provider or payment platform.
Important Notes
Customers are responsible for providing accurate order and delivery information at checkout. Uncle Nic Australia may not be responsible for issues caused by incorrect product selection, incomplete delivery details or customer input errors.
This Refund Policy does not limit any rights you may have under applicable consumer laws.
Contact Us
If you have any questions about a product issue, refund request or after-sales support, please contact us at:
