Shipping Policy
This Shipping Policy applies to orders placed on au.unclenic.com.
At Uncle Nic Australia, we aim to make the delivery process simple, clear and reliable for our customers. All orders are carefully processed and shipped through Australia Post.
Order Processing Time
Under normal circumstances, orders will be dispatched within 3 business days after payment has been successfully completed.
Please note that processing times may be affected by weekends, public holidays, stock availability, order volume or unexpected operational delays. If there is any major delay with your order, our team will do our best to keep you updated.
Shipping Methods
Customers can choose from the available shipping options at checkout, including:
- Standard Post
- Express Post
The available delivery methods, shipping cost and estimated delivery options will be shown on the checkout page before you complete your order.
Free Shipping
Uncle Nic Australia may offer free shipping from time to time. The free shipping threshold may change depending on promotions, order value, product type or business adjustments.
The final free shipping requirement will always be based on the information displayed on the checkout page at the time of purchase.
Delivery Time
After your order has been dispatched, delivery time will depend on Australia Post and the shipping method selected at checkout.
Express Post is generally faster than Standard Post, but delivery times may still vary depending on your location, Australia Post service conditions, public holidays, weather events or other factors outside our control.
Tracking Information
Once your order has been shipped, tracking information will be provided where available. You can use the tracking details to follow the progress of your parcel through Australia Post.
Please allow some time for tracking information to update after the parcel has been handed over to Australia Post.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check your name, address, postcode, phone number and email before placing your order. Uncle Nic Australia is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delayed or Missing Parcels
If your parcel appears to be delayed, please check the Australia Post tracking page first for the latest update.
If you believe your parcel is missing or there has been no tracking update for an unusual period of time, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about shipping, delivery or your order, please contact us at:
Our team will get back to you as soon as possible.
