Terms & Conditions
These Terms & Conditions apply to your use of au.unclenic.com and any purchases made from Uncle Nic Australia.
By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About Uncle Nic Australia
Uncle Nic Australia is an online store created for Australian adult customers looking for a simple and convenient way to shop selected nicotine products online.
Our website is intended for customers who are legally permitted to purchase and use the products available on our website.
2. Adult Customers Only
By using this website or placing an order, you confirm that:
- You are an adult customer;
- You are legally permitted to purchase the products on our website;
- The information you provide to us is true, accurate and complete;
- You are purchasing products for personal use and not for unlawful resale or distribution.
Uncle Nic Australia reserves the right to cancel or refuse any order if we believe the customer is not eligible to purchase from our website or if the order may breach our policies or applicable laws.
3. Product Information
We aim to provide clear and accurate product information, including product names, descriptions, flavours, images, prices and availability.
However, product images, packaging, colours and descriptions may vary slightly from the actual product due to supplier updates, packaging changes, screen display differences or product batch variations.
We reserve the right to update product information, pricing, availability and website content at any time without prior notice.
4. Orders
When you place an order on our website, you are making an offer to purchase the selected products.
An order is not confirmed until payment has been successfully completed and the order has been accepted by Uncle Nic Australia.
We reserve the right to cancel, refuse or limit any order for reasons including but not limited to:
- Product unavailability;
- Incorrect pricing or product information;
- Payment issues;
- Suspected fraud or misuse;
- Incorrect customer information;
- Delivery restrictions;
- Breach of these Terms & Conditions.
If your order is cancelled after payment has been made, we will contact you and arrange a suitable solution where appropriate.
5. Pricing and Payment
All prices displayed on our website are shown in the currency displayed at checkout.
We may update prices, promotions, shipping fees and product availability at any time.
Payments may be processed through third-party payment providers such as Stripe or other available payment platforms. By completing payment, you agree to the relevant payment provider's terms, privacy practices and security processes.
Uncle Nic Australia does not directly store your full card details on our website.
6. Shipping and Delivery
Orders are generally dispatched within 3 business days under normal circumstances and are shipped through Australia Post.
Customers may be able to choose available shipping options at checkout, such as Standard Post or Express Post. Shipping fees, available methods and any free shipping threshold will be shown on the checkout page at the time of purchase.
Delivery times may vary depending on Australia Post, customer location, public holidays, weather events, operational delays or other circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address at checkout. Uncle Nic Australia is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
7. Refunds, Returns and Order Issues
All products are carefully checked before dispatch.
If you receive your order and believe there is an issue with the product, please contact us within 3 days of receiving your parcel and provide clear photos or videos showing the issue.
Our after-sales team will review the situation and discuss a suitable solution with you, which may include but is not limited to:
- A refund;
- A partial refund;
- A discount coupon or store credit;
- A replacement;
- A resend of the affected product.
Due to the nature of our products, we generally do not accept returns or refunds for change-of-mind purchases once an order has been dispatched.
Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable consumer laws.
8. Promotions, Coupons and Discounts
From time to time, Uncle Nic Australia may offer promotions, discount codes, coupons or special offers.
Promotions may be subject to specific conditions, expiry dates, product exclusions, minimum order values or usage limits.
We reserve the right to modify, suspend or cancel any promotion at any time where necessary.
Unless otherwise stated, discount codes cannot be combined with other offers and cannot be exchanged for cash.
9. Account Information
If you create an account on our website, you are responsible for keeping your login details secure.
You agree to provide accurate and up-to-date information and to notify us if you believe your account has been accessed without permission.
We reserve the right to suspend or close accounts that are used in breach of these Terms & Conditions or for suspicious, fraudulent or unlawful activity.
10. Website Use
You agree not to use our website for any unlawful, harmful or abusive purpose.
You must not:
- Attempt to interfere with the security or normal operation of the website;
- Use the website to submit false, misleading or fraudulent information;
- Copy, scrape or misuse website content without permission;
- Attempt to gain unauthorised access to our systems;
- Use our website in a way that may damage Uncle Nic Australia or other users.
We may restrict access to our website or cancel orders if we believe our website has been misused.
11. Intellectual Property
All content on this website, including text, images, graphics, logos, product layouts, page designs and website materials, is owned by or licensed to Uncle Nic Australia unless otherwise stated.
You may not copy, reproduce, distribute, modify or use our website content for commercial purposes without written permission.
12. Third-Party Services and Links
Our website may use third-party services for payment processing, analytics, advertising, website hosting, email communication, logistics and other business functions.
Our website may also contain links to third-party websites. These third-party websites and services are not controlled by Uncle Nic Australia, and we are not responsible for their content, policies or practices.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website or placing an order, you agree that we may collect, use and handle your personal information in accordance with our Privacy Policy.
14. Limitation of Liability
To the maximum extent permitted by law, Uncle Nic Australia is not liable for indirect, incidental or consequential loss arising from your use of our website, products, delivery services or third-party services.
We are not responsible for delays, service interruptions, website errors, delivery delays or events outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any rights that cannot be excluded or limited under applicable law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, business operations, products, policies or legal requirements.
The updated version will be posted on this page. Continued use of our website after changes are posted means you accept the updated Terms & Conditions.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
